Frequently Asked Questions
Is linen provided?
Yes, the pricing includes full linen, including bedding, bath towels, face clothes and hand towels for the number of guests advised. Guests just need to bring swimming towels if planning to experience the Tekapo Springs Hot Pools.
Is cleaning included in the rate?
Yes, all holiday homes are cleaned before and after each stay. Upon your departure we simply ask that you leave the property tidy, with dishes done. Instructions for rubbish separation are clearly advised in each house, and ALL our properties are smoke-free. If there is excessive cleaning or rubbish handling required on your departure this will be charged to your credit card and you would be promptly advised.
What else is supplied in the homes?
Our holiday homes are all equipped with the essentials for cooking and dining. They also have a supply of tea towels, dish clothes, dishwashing liquid, washing powder, hand soap, toilet paper, tea/coffee/sugar.
Do they have WIFI internet?
Most of our houses provide free WIFI, however there are several who cannot. These are noted on our the individual property pages, or check with us. There is free half-hour WIFI connection available in the village centre and cafes.
How and when are we required to pay for a booking?
To secure your booking we require valid credit card details (Visa or MasterCard). We have a secure online form for this purpose. No charge is made to your credit card; the details are just held on file. Payment for your stay can then be credited to our account prior to your stay, or you can pay on check-in by eftpos, cash or credit card (please note there is a 2.75% charge for credit card payments). Details on your payment options would be emailed to you upon booking confirmation.
How do we check-in on our arrival?
As you are booking a private holiday house there is no reception at the property. Keys can be picked up from our Discover Tekapo office between 3-7 pm from Oct- April, and between 2-6 pm from May-Sep. Our office is in the Godley Hotel, main road, Tekapo Village. If you will be arriving after office hours we ask that you contact us in the morning to arrange alternative check-in.
What is the check-out time?
Standard check-out time is 10am.
Is it possible to add an extra bed to a house for our stay?
No, the maximum number of guests is noted on each property listing, and we are unable to add extra beds unless it is a port-a-cot.
Can you provide a port-a-cot for a baby?
We have several port-a-cots available for hire at $10 each. Please contact us to check if there is one available for the dates you wish to book.
Can we bring our dog?
Several of our holiday homes welcome well-behaved, house trained dogs;. Please contact us to ask about availability. There is a one-off dog-fee of $15 per stay.
For our full Terms and Conditions of stay click here >