Terms of stay
Any property you book with Discover Tekapo (DT) is offered for your stay subject to the following terms which you agree to be bound by when submitting your booking:
Unless agreed otherwise with DT, check-in is between 2-6 pm. Check-out is by 10 am, keys must be returned to DT’s office unless other arrangements made. An early check-in or late checkout may be accepted dependent on housekeeping scheduling, and could incur a fee.
Rates are based on the number of people who occupy the house for each night of your stay. If the number of people staying alters on any night from what was paid to DT, you must advise DT and pay the relevant additional charge per person.
Minimum night limitations may apply to event weekends, long weekends due to statutory holidays, or school holiday periods. Please enquire with DT if necessary.
DT will confirm your booking once credit card details are provided to secure the booking.
You must pay the full charge for your stay at least 48 hours prior to your arrival. Payment should be made to the following bank account: Discover Tekapo Ltd. Account Number: 01 0886 0747807 00. By special arrangement, payment may be made on check-in at the Discover Tekapo office by cash or credit card. Credit card transactions incur a 2.75% transaction fee. AMEX or Diners credit cards are not accepted. All charges are subject to change without prior notice from time to time by DT. Any unpaid accounts will incur late payments fees, collection costs and any other associated legal fees.
Due to the uncertainty created by Covid-19, we have eased our standard cancellation policy for the foreseeable future. Also, please be assured if at any time NZ reverts to a higher Covid-19 level, we will revise our cancellation policy for affected bookings as see fit.
We'd appreciate as much notice as possible for any cancellations or alterations to your booking.
Cancellation policy effective for stays up until 19 Dec 2020:
Free cancellation up until 48 hours prior to your arrival date. If you cancel any part of your stay within 48 hours of your arrival date or during your stay, you will be charged the total price of your original reservation, or the first 2 nights stay, whichever is the lesser amount.
Standard cancellation policy for stays from 20 Dec 2020 onwards:
If you alter or cancel your booking up to 5 days prior to your arrival date, you will not be charged. If you alter or cancel within 5 days of your arrival date you will be charged the total price of your original reservation.
As Tekapo is an alpine environment, please ensure that your travel insurance covers you for unexpected events resulting in last minute cancellations, including adverse weather conditions. Discover Tekapo accepts no responsibility for weather conditions or road closures.
Unless agreed otherwise with DT, you must uplift keys for the property from DT’s office and return them to DT’s office when you check out. On check out there is a key drop off box outside, on the left hand side of the office window. Lost key(s) may incur a charge for replacement.
Smoking is prohibited in all of Discover Tekapo’s holiday homes.
You must not do nor permit anything to be done on the property which is unlawful.
Large gatherings for birthdays, weddings, conferences or similar such activities, where the number of people in attendance at any one time far exceeds the stated number the house sleeps, must first be approved by DT Holiday Homes and may be subject to a bond.
Damage & excessive cleaning:
You are liable for any excessive cleaning charges or damage to the Property (including its contents) incurred during your stay, whether you or your invitees directly or indirectly cause it. You must report any damage immediately to DT, including any spills on any part of the Property. You must not attempt to remedy any such damage. DT may inspect the Property before and after your stay to ascertain what (if any) damage has been caused. Any costs incurred will be debited to your credit card and you will be advised of the details of the charges by email within 3 days of the debit.
Any BBQ used by a tenant is required to be cleaned properly prior to departure. BBQs are inspected after every tenant and if you fail to clean the BBQ after using it, you will be charged a $30 cleaning fee.
By prior agreement ONLY, a number of our houses welcome well-behaved, house trained dogs. Please ask about your pet when you book, otherwise they may be refused on arrival. To find available dog-friendly options, use the ‘SEARCH’ bar above, choosing the dog options from the ‘Advanced’ list:
>> Dogs welcome = permitted inside & out
>> Dogs negotiable = permitted outside and in the garage only
A fee of $20 per dog per stay applies. Owners are expected to follow a few simple rules while staying - see FAQ's for details. In case of any damages/stains on the carpet, etc. the credit card supplied to secure the reservation will be charged to cover any professional cleaning fees.
You will indemnify DT for any claims, damages, penalties and losses (including its contents) in relation to any breach of this agreement by you.
DT accepts no liability if for any reason the Property is withdrawn from DT’s management before or during your stay. In that event, DT will use reasonable endeavours to book you into an equivalent Property.
If you breach this agreement during your stay, DT may at its sole discretion evict you from the Property without refund of any monies paid by you. If you do not pay DT any monies when due, DT may charge interest at the rate of 16% per annum which shall accrue on a daily basis on the total amount outstanding from the due date to the date of payment in full.
All monies charged under this agreement are in the currency of New Zealand. This agreement will be governed by the laws of New Zealand.
You have the right to see any information held by DT about yourself or any default database, and to correct that information in accordance with the Privacy Act 1993.
While every care will be taken to retrieve lost items, Discover Tekapo will not be held accountable or responsible for items lost or left behind by tenants. DT reserves the right to charge a collecting fee for any items left behind by the tenant. Items will be held for a period of two months before being disposed of or donated to charity.
As Lake Tekapo is located in an alpine setting the weather can be changeable and unpredictable at times. When selecting a home, please be aware that properties located on hillsides or down long driveways may be inaccessible at times during snowfall. In winter a 4WD is recommended and chains should also be carried. During winter the roads are cleared quickly and there should be no need for concern – events like this do not last long and only occur infrequently.
We do not guarantee that the products and services that are listed in any of the homes will be continuous or fault free. DT will endeavour to repair/replace any faulty item but given the limited services available in the village this may not always be immediately possible. Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and DT are unable to relocate the tenant to a property of equal size and standard.
If upon arriving at your accommodation you are dissatisfied with any aspect of the property, DT expects immediate notification to allow us the opportunity to address the matter promptly. Any delay in bringing an issue to our attention will forfeit any entitlement to a possible discount.
Changing terms & giving notice:
We may change these terms by changing or removing existing terms or adding new ones, at any time. The change applies from the time it is published on our site. If we need to give you any notice, we can do this by emailing you at the last email address you have provided us. You are deemed to have received the email at the time the email leaves our server.
These terms constitute the entire agreement between you and ourselves. Our failure or delay in exercising or enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.
If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavour to give effect to the parties intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.