Terms of stay
Any property you book with Discover Tekapo (DT) is offered for your stay subject to the following terms which you agree to be bound by when submitting your booking:
Unless agreed otherwise with DT, check-in is between 3-6 pm. Check-out is by 10 am, keys must be returned to DT’s office unless other arrangements made. An early check-in or late checkout may be accepted dependent on housekeeping scheduling, and could incur a fee.
Rates are based on the number of people who occupy the house for each night of your stay. If the number of people staying alters on any night from what was paid to DT, you must advise DT and pay the relevant additional charge per person.
Minimum night limitations may apply to event weekends, long weekends due to statutory holidays, or school holiday periods. However exceptions may be made so you are welcome to enquire with DT to check.
DT will confirm your booking once credit card details are provided to secure the booking.
Payment should be made to the following bank account three days prior to your arrival: Discover Tekapo Ltd. Account Number: 01 0886 0747807 00. Otherwise payment may be made on check-in at the Discover Tekapo office by cash or credit card. Credit card transactions incur a 2.75% transaction fee. AMEX or Diners credit cards are not accepted.
Bookings for Takapo Retreat require a non-refundable deposit of one night's stay paid 30 days prior to arrival, or upon booking if booked less than 1 month prior.
For bookings of 5 or more nights during peak times (Dec 22-Jan 3, July school holidays) DT may request a non-refundable 50% deposit a month in advance of arrival.
All charges are subject to change without prior notice from time to time by DT. Any unpaid accounts will incur late payments fees, collection costs and any other associated legal fees.
Please be assured, if at any time Covid-19 means guests can no longer travel we will revise our cancellation policy for affected bookings as see fit.
We'd appreciate as much notice as possible for any cancellations or alterations to your booking.
Standard cancellation policy: if you alter or cancel your booking up to 14 days prior to your arrival date, you will not be charged. If you alter or cancel within 14 days of your arrival date you will be charged the total price of your original reservation.
Takapo Retreat cancellation policy: if you alter or cancel your booking 14-30 days prior to your arrival date, your non-refundable deposit of one night stay will be retained by DT. If you alter or cancel within 14 days of your arrival date you will be charged the total price of your original reservation.
Peak period cancellation policy: for bookings of 5 or more nights during peak times (Dec 22-Jan 3, July school holidays) your 50% deposit will be retained if you alter or cancel your booking up 14 days prior to your arrival date. If you alter or cancel within 14 days of your arrival date you will be charged the total price of your original reservation.
As Tekapo is an alpine environment, please ensure that your travel insurance covers you for unexpected events resulting in last minute cancellations, including adverse weather conditions. Discover Tekapo accepts no responsibility for weather conditions or road closures.
Unless agreed otherwise with DT, you must uplift keys for the property from DT’s office and return them to DT’s office when you check out. On check out there is a key drop off box outside, on the left hand side of the office window. Lost key(s) may incur a charge for replacement.
Smoking is prohibited in all of Discover Tekapo’s holiday homes.
You must not do nor permit anything to be done on the property which is unlawful.
Gatherings, excessive noise:
Please be respectful of your neighbours and take music/noise indoors by 10pm so that it can only be heard within your house. Excessive noise and disruptive behaviour may result in you being asked to leave the house immediately.
Large gatherings for birthdays, weddings, conferences or similar such activities, where the number of people in attendance at any one time exceeds the stated number the house sleeps, must first be approved by DT Holiday Homes and may be subject to a bond.
Damage & excessive cleaning:
You are liable for any excessive cleaning charges or damage to the Property (including its contents) incurred during your stay, whether you or your invitees directly or indirectly cause it. You must report any damage immediately to DT, including any spills on any part of the Property. You must not attempt to remedy any such damage. DT may inspect the Property before and after your stay to ascertain what (if any) damage has been caused. Any costs incurred will be debited to your credit card and you will be advised of the details of the charges by email within 3 days of the debit.
One of our properties, Takapo Retreat, requires a $500 bond to be pre-authorised on a guest's credit card for the duration of their stay and will be refunded in full subject to an inspection of the property after check-out.
Some houses have BBQs available for the guests use. If you run out of gas please phone the office. Please clean them after you have used it.
By prior agreement ONLY, a number of our houses welcome well-behaved, house trained dogs. Please ask about your pet when you book, otherwise they may be refused on arrival. To find available dog-friendly options, use the ‘SEARCH’ bar above, choosing the dog options from the ‘Advanced’ list:
>> Dogs welcome = permitted inside & out
>> Dogs negotiable = permitted outside and in the garage only
A fee of $20 per dog per stay applies. Owners are expected to follow a few simple rules while staying - see FAQ's for details. In case of any damages/stains on the carpet, etc. the credit card supplied to secure the reservation will be charged to cover any professional cleaning fees.
You will indemnify DT for any claims, damages, penalties and losses (including its contents) in relation to any breach of this agreement by you.
DT accepts no liability if for any reason the Property is withdrawn from DT’s management before or during your stay. In that event, DT will use reasonable endeavours to book you into an equivalent Property.
If you breach this agreement during your stay, DT may at its sole discretion evict you from the Property without refund of any monies paid by you. If you do not pay DT any monies when due, DT may charge interest at the rate of 16% per annum which shall accrue on a daily basis on the total amount outstanding from the due date to the date of payment in full.
All monies charged under this agreement are in the currency of New Zealand. This agreement will be governed by the laws of New Zealand.
You have the right to see any information held by DT about yourself or any default database, and to correct that information in accordance with the Privacy Act 1993.
While every care will be taken to retrieve lost items, Discover Tekapo will not be held accountable or responsible for items lost or left behind by tenants. DT reserves the right to charge a collecting fee for any items left behind by the tenant.
As Lake Tekapo is located in an alpine setting the weather can be changeable and unpredictable at times. When selecting a home, please be aware that properties located on hillsides or down long driveways may be inaccessible at times during snowfall. In winter a 4WD is recommended and chains should also be carried. During winter the roads are cleared quickly and there should be no need for concern – events like this do not last long and only occur infrequently.
We do not guarantee that the products and services that are listed in any of the homes will be continuous or fault free. DT will endeavour to repair/replace any faulty item but given the limited services available in the village this may not always be immediately possible. Events beyond our control, such as poor weather, power cuts or unforeseen electronic breakdowns, do not give the tenant the automatic entitlement to a discount, unless such event has prevented the tenant from being able to safely occupy the property altogether and DT are unable to relocate the tenant to a property of equal size and standard.
If upon arriving at your accommodation you are dissatisfied with any aspect of the property, DT expects immediate notification to allow us the opportunity to address the matter promptly. Any delay in bringing an issue to our attention will forfeit any entitlement to a possible discount.
Changing terms & giving notice:
We may change these terms by changing or removing existing terms or adding new ones, at any time. The change applies from the time it is published on our site. If we need to give you any notice, we can do this by emailing you at the last email address you have provided us. You are deemed to have received the email at the time the email leaves our server.
These terms constitute the entire agreement between you and ourselves. Our failure or delay in exercising or enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.
If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavour to give effect to the parties intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.